Frequently Asked Questions

All our dog gear is professionally handcrafted in-house, using either our industrial sewing machine or rivet machine. All of our materials and hardware are strength tested by the manufacturer.

UK orders are shipped via Royal Mail Tracked 48 and aims to deliver in 2-3 working days.

EU/USA/ROW orders are shipped via Royal Mail International Tracked & Signed and aims to deliver in 3-7 working days.

In the unlikely event of an order going missing, replacement orders are not sent until a Royal Mail investigation has taken place. 

Ordering from outside the UK?

Customers outside of the UK may have to pay import taxes/duty as this is not collected at the time of your order, this is the responsibility of the customer and not littlebeark9.com

Support Email - info@littlebearK9.com

Support postal address - Littlebeark9, 18 November Courtyard, Gateshead, Tyne and Wear, NE8 2BW, United Kingdom.

Cleaning our leads & collars

We recommend our leads are cleaned using a washing machine at a temperture no higher than 30°C, we also recommend leads are placed in a delicates bag. Alternatively, you may handwash with warm water.

When visiting the sea, to prevent the corrosion of metal in saltwater, rinse the metal completely in fresh water after removal from saltwater. Dry the metal thoroughly otherwise the tri-ring / clip / hook may begin to rust.

Cleaning our harnesses

We recommend our harnesses are cleaned using a washing machine at a temperture no higher than 30°C, we also recommend harnesses are placed in a delicates bag. Alternatively, you may handwash with warm water.

When visiting the sea, to prevent the corrosion of metal in saltwater, rinse the metal completely in fresh water after removal from saltwater. Dry the metal thoroughly otherwise the D-ring may begin to rust.

Disclaimer

LittlebearK9 dog gear is professionally handmade, all webbing & hardware used to create our products has a breaking load and it's important to decide which product is most suitable for your dog. It is important that all dog owners check leads and harnesses frequently and stop using immediately if there is any wear and tear. Hardware and webbing may vary slightly in colour, shape or size.

Dog Mattresses - Whilst we use premium strong materials, they are not indestructible, therefore may not be suitable if your dog is known for having destructive tendancies. LittlebearK9 is not liable for any refunds, repairs or replacements. The cover over time may fade in colour depending on how often you wash it, for example - our 2 bed covers that are used by our huskies has started to fade slightly due to being washed around 15 times over 2 years. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to the refund policy before requesting a return - https://www.littlebeark9.com/policies/refund-policy